如何 Does Technology Help Healthcare Organizations Enhance Patient Experiences?
Today, the healthcare industry is becoming more consumer driven than ever before. 为什么? Because patients have the ability to search online, read and compare reviews, 并最终, choose their healthcare providers based on the massive volume of information available to them. This means healthcare organizations must become more patient-centered, but this requires significant changes to their strategic plans in terms of technology. It’s important to incorporate the right technology to not only boost quality of care, but exceed ever-evolving expectations of service too.
如何 Does a Greater Patient Experience Benefit the Healthcare Provider?
自然, a greater patient experience benefits the healthcare provider as much as it does the patients they serve. 如何? 本质上, if a doctor is able to 减少等待时间 and see patients quicker, they’re able to boost profitability throughout the day. If patient experiences are positive, word-of-mouth referrals come around – allowing the healthcare provider to grow their practice and remain competitive in the marketplace. Let’s take a look at how healthcare providers should prioritize their technology initiatives to achieve a better patient experience:
- Streamline administrative processes that tend to frustrate patients, such as appointment scheduling, access to insurance information, 在线账单支付, 和更多的.
- Take advantage of telehealth/virtual technology that allows you to eliminate wait times, 而不是, enable patients to experience a quick and easy “visit” with the doctor that leaves them much happier.
- Improve decision making with healthcare analytics that give you insight into real-time information in regards to patient admittance, 工作人员安排, 放电过程, 和更多的 to find inefficiencies that need work.
- Use a patient relationship management program 帮助你捕捉, 组织, and make use of the ever-evolving volume of data you’re collecting on each patient to speed up diagnosis and treatment, ,反过来, 减少等待时间.
在过去, the healthcare industry has put a lot of the burden on the patients – leaving them to find their care, disclose the right information prior to booking an appointment, and reaching back out when they need assistance between visits. All of this has led to an average healthcare experience that’s not exactly positive, but with the right technology in place, the patient experience can be improved significantly while saving the healthcare provider time, 钱, and effort throughout all departments.
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