Are Your Vendors Confusing You With 科技术语?
It’s not uncommon for IT vendors to overwhelm new clients with technical speak. It’s an easy way to confuse someone who doesn’t know a lot about IT, and gets them to pay for additional services and features they don’t really need.
This begs the question: are you sure you’re not overpaying for your Internet connection or other 技术服务供应商?
We can help you cut through the jargon and figure out what your IT budget should actually look like.
We Use Language You Can Understand
You may have heard that industry-leading, award-winning, unbeatable 信息技术服务 come down to one specific thing.
Maybe it’s offering the latest, 最大的, 高档, tech gimmicks (which also tend to be the most expensive). Maybe it’s the lowest possible monthly price (coming, 当然, with a long list of addendums, 条件, 微不足道的费用, 等.)
But what really matters in IT? 人,当然.
While this may seem obvious, you’d be surprised how many IT vendors take advantage of clients’ lack of tech knowledge and get them to pay more than they need to. 这是新时代赌场主頁欢迎您可以帮忙的地方…
How Does The Network 安全 Associates Team Build An Ideal Client Experience?
Communication is a core factor in how well our team can serve our clients. In addition to making sure we use understandable language when explaining our support process, we also work hard to understand our clients’ needs and expectations.
- We Understand What They Need: 听起来很简单，对吧? Knowing what the client actually wants out of their IT should be the first step to delivering those services, 但往往, 事实正好相反. It can be easy to think that whatever services are offered are everything that a client could need. But the truth is that often a given client is really interested in one specific service or solution — an answer to their problem that got them looking for a new 它支持 提供者. 很明显, but it’s crucially important to good service: once you know what’s needed, you can ensure it’s provided.
- We Understand How They Communicate: We’re very careful about the technical jargon that technicians and engineers are prone to use when talking shop. While it’s acceptable around coworkers, 这样的高水平, incomprehensible language won’t be very helpful to the client during a support call. 也, we make sure not to forget to take into account the medium in which our clients prefer to get in touch. 这些天越来越多了, when someone has to get in touch, they do so via text or email instead of over the phone.
- 了解他们的目标: 最后, for long-term success in service, we need to know where the client is headed – or, 至少, where they’re trying to get to. After all, no business can get stagnant. It’s vital that they continue to grow and improve, and their 它的环境 这是很大的一部分吗. In our preliminary discussions with the client, we want to be sure to find out what their plans are for the next year, 五年, 等等, and what role their technology could play in that plan.
- 底线: the client experience is the single measurement for the quality of any given solution or service, and that includes 信息技术服务.
Network 安全 Associates Delivers IT Support You Can Understand
Tired of dealing with vendors that only talk in tech jargon? Want to find out if you’re really paying what you should?
Then stop putting up with difficult vendors—contact the Network 安全 Associates team and arrange a free consultation at a time that works for you. 新时代赌场主頁欢迎您会评估你的信息技术, determine where you may be overpaying, and communicate with you each step of the way.